# Welcome

##### Welcome to the ITS Knowledge Base. 

Your "One-Stop" location for knowledge about everything ITS has to offer.

If you cannot find what you are looking for, please feel free to reach out to us at <servicedesk@it-s.co.za> and we would be glad to assist you.[![welcome.jpg](https://kb.it-s.co.za/uploads/images/gallery/2025-05/welcome.jpg)](https://kb.it-s.co.za/uploads/images/gallery/2025-05/welcome.jpg)

##### How to use this Knowledge Base

<div class="WaaZC" id="bkmrk-the-its-knowledge-ba"><div class="RJPOee EIJn2"><div class="rPeykc" data-hveid="CAMQAQ" data-ved="2ahUKEwiB2Munl52NAxULcKQEHVzNDbUQo_EKegQIAxAB"><span data-huuid="4323756354814999724">The ITS knowledge base navigation utilizes a hierarchical structure similar to a real book, with shelves, books, chapters, and pages. </span><span data-huuid="4323756354814998399">You can navigate this structure using breadcrumbs, a book navigation sidebar, and search functions. </span><span data-huuid="4323756354814997074">Additionally, "Next" and "Previous" links are available within a book to move between pages and chapters.</span></div><div class="rPeykc" data-hveid="CAMQAQ" data-ved="2ahUKEwiB2Munl52NAxULcKQEHVzNDbUQo_EKegQIAxAB">  
</div><div class="rPeykc" data-hveid="CAMQAQ" data-ved="2ahUKEwiB2Munl52NAxULcKQEHVzNDbUQo_EKegQIAxAB"><span data-huuid="14924334299080711857">Here's a more detailed look at how to navigate within the ITS knowledge base:</span></div><div class="rPeykc" data-hveid="CAMQAQ" data-ved="2ahUKEwiB2Munl52NAxULcKQEHVzNDbUQo_EKegQIAxAB">  
</div></div></div><div class="WaaZC" id="bkmrk-1.-breadcrumbs%3A"><div class="RJPOee EIJn2"><div class="rPeykc pyPiTc" data-hveid="CBAQAQ" data-ved="2ahUKEwiB2Munl52NAxULcKQEHVzNDbUQo_EKegQIEBAB">**<span data-huuid="14924334299080709223">1. Breadcrumbs:</span>**</div><div class="rPeykc pyPiTc" data-hveid="CBAQAQ" data-ved="2ahUKEwiB2Munl52NAxULcKQEHVzNDbUQo_EKegQIEBAB">  
</div></div></div><div class="WaaZC" id="bkmrk-located-at-the-top-o"><div class="RJPOee EIJn2">- <span data-huuid="14924334299080711416">Located at the top of the page, breadcrumbs display the path from the home page to the current content item, allowing users to navigate up the hierarchy by clicking on any level. </span>

</div></div>**2. Book Navigation Sidebar:**

<div class="WaaZC" id="bkmrk-the-sidebar-on-the-l"><div class="RJPOee EIJn2">- <span data-huuid="14924334299080711555">The sidebar on the left provides a visual representation of the book structure, allowing users to expand and collapse sections, and jump directly to specific chapters or pages within the book. </span>
- <span data-huuid="14924334299080708921">This sidebar also includes a search bar for finding content within the current book. </span>

</div></div>**3. Search:**

<div class="WaaZC" id="bkmrk-a-global-search-bar-"><div class="RJPOee EIJn2">- <span data-huuid="14924334299080708480">A global search bar is available in the header for searching across all content in the knowledge base.</span>
- <span data-huuid="14924334299080709942">Search bars are also available within the book and chapter views for more focused searches. </span>

</div></div>**4. Next/Previous Links:**

<div class="WaaZC" id="bkmrk-below-the-main-conte"><div class="RJPOee EIJn2">- <span data-huuid="12264496097348858747">Below the main content, "Next" and "Previous" links allow users to move sequentially through the pages and chapters within the current book. </span>

</div></div>**5. Shelves and Book Level Navigation:**

<div class="WaaZC" id="bkmrk-shelves-are-used-to-"><div class="RJPOee EIJn2">- <span data-huuid="14924334299080709501">Shelves are used to organize books, and users can navigate between shelves and books within them using the navigation menu in the header.</span>
- <span data-huuid="14924334299080710963">Clicking on a shelf or book in the navigation menu will display its contents.<span class="pjBG2e" data-cid="8342c390-6b83-4254-acd0-5c8a9b8a50ee"><span class="UV3uM"> </span></span></span>

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